My application couldn’t be completed due to an error. What now?
If you encounter any issues, kindly message us on WhatsApp at either +84399161166 or +84981639686, or email us at support@vietnamsvisa.com. Our visa specialists are on standby 24/7 and are ready to assist you in resolving any problems you may have.
My Vietnam Tourist eVisa has been cancelled. What Can I do?
We review your documents and help you through the application process to avoid rejections. But if the government rejects or cancels your application, you are eligible for a full refund of the iVisa processing fee related to the number of rejected applicants. Otherwise, we do not refund the government fees.
Is the Vietnam e-tourist Visa valid for travel on cruises?
Yes, it is. You can use the Tourist Visa to enter India via designated airports, landports and seaports.
If I cancel my e-tourist visa application, will the fee be refunded to me?
- Unforeseen events happen and can change your travel plans. This is why we understand you may want to request a cancellation of your visa application and a credit for the amount paid. However, these are the VIETNAMSVISA refund policy guidelines:
- If your application has not been reviewed by our team, nor submitted to the government for approval, then you will receive a credit for the full amount of the VIETNAMSVISA processing fee and government fee.
- If your application has been reviewed by our team but has not yet been submitted to the government for approval, you will receive a credit for the full amount of the government fee.
- If your application has been submitted to the government for approval or a visa is already issued, unfortunately, no credit is available.
What if I made a mistake on my e-Visa India application?
You should contact our customer support team as soon as possible to help you to solve the problem. Remember, your application will always be reviewed by our experts, so you can count on our team to notify you if something is missing before submission.
