1. CALL US
Hotline: +84-1699-161-166 (Hanoi, Vietnam GMT+7)
Working hours: 8:00 AM to 5:30 PM (Monday to Saturday)
2. CHECK OUT THE FAQs
Please read our Frequently Asked Questions to find more details about Visa on arrival. Here are the most common questions:
- What is "Visa on arrival"?
- What is the “approval letter”?
- What credit / debit cards are accepted?
- Is “visa on arrival” legitimate?
- How much does it cost?
- How long does it takes to get the approval letter?
- How do I receive my visa approval letter?
- How safe are my credit card details?
3. HOW TO CONTACT A CUSTOMER REPRESENTATIVE
4. POLICIES AFTER SALES
You can check the visa processing status on our website at: this link
If there are any errors occurred with your visa by our mistakes, we'll do it again free. In case you do not want to do it again but want to get a refund, we will refund your money within 24 hours as we receive your request.
If you have any problems during the visa processing, go out of Vietnam, or have problems in Vietnam, please contact us as soon as possible.
In special case: We support you even if you aren't our customer, or you don't use our services.